Water Damage - Trust the SERVPRO Process

11/8/2021 (Permalink)

You can count on us to get you "Like it never even happened."

Every situation is different and may require a unique solution. However, the general process is always the same!

Step 1: Emergency Contact

We are always available for you in the event of a water emergency. When you call in, no matter the day or time someone will return your call. The main goal during the initial contact is to understand what is going on so we can dispatch someone to your home or business as soon as possible.

Step 2: Inspection and Assess Damage

When we arrive on site our goal is to know what caused the damage if it is not apparent. This way we can have the issue addressed. The damage may require a third party to be involved (ie. plumber). You may contact your own contractor we are also happy to provide a few recommendations. Once we know what has caused the damage we can continue move on to the next step!

Step 3: Water Removal/ Water Extraction

A licensed technician will use specialized water extraction equipment to remove water from your home. Removal and extraction may result in removal of flooring depending on the type of water damage (ie. sewage back up). Our technicians will document and removal items that cannot be restored.

Step 4: Drying and Dehumidification

We will place machines in your home or business to ensure the space is dry and prevent the possible growth of mold. The average run time for drying machines is between 3-5 days. Of course, it may be more or less depending on the extent of the water damage to your property. It is important that you not unplug or move the equipment from where they were placed by the technician to ensure the space dries properly.

Step 5: Cleaning and Repair

Our technicians will clean the affected area and neighboring areas with anti-microbial cleaning products to prevent the possible growth of mold. We ensure we clean every crack and crevice!

Step 6: Restoration

We have the capacity to put your home back to preloss condition with our reconstruction team. When you are ready call our office to discuss with our Reconstruction Manager. 

In all, the first few steps my take place upon the first to second visit. The remaining steps will depend on the extent of the damage. In situations where we are working with your insurance carrier we will happily communicate with your adjuster directly to keep the work moving smoothly so restoration can begin as soon as possible. For questions please do not hesitate to call our office at 857-399-9797!